A systematic literature review on career commitment, job insecurity, and turnover intentions in the tourism industry

Abstract

The tourism industry is well-known in the services sector. However, unstable jobs and insecure careers have impacts on career commitment, which are major concerns for the relevant stakeholders. The recent experience of the global pandemic COVID-19 has also exacerbated the jobs situation and reiterated the prevailing uncertainty in the tourism industry. Therefore, the aim of the present study is to carry out a systematic literature review (SLR) for exploring and analyzing the published scientific studies on the specific issue and highlight areas for further research. The systematic literature review based on PRISMA framework was follows, considering criteria of identification, screening, eligibility, and inclusion. Initially, 200 records were identified, ended with 32 included records for detailed review. Results indicates the use of unethical pro-organization behavior (UPoB), anti-social activities, working conditions, relationship between worker and supervisor, and some controllable and uncontrollable factors significantly impact turnover intentions of employees, requires mitigation through certain staff retention policies, particularly under uncertain and crises driven situations. The study provides further research directions for researchers, related to the theoretical and practical aspects. Limitations of the study are discussed in the concluding part of the article.