Competences in the quality management system evaluation based on the most worldwide used key performance indicators

Abstract

This paper explains the principles of integrating two areas considered necessary to maintain a sustainable business performance. The first area focuses on a quality management system. This system is also based on various conceptions to measure and assess business performance. A key performance indicator is the important element in every quality management system within a business. We also present the Z-MESOT method, which is applied to define consistency of these indicators in practice. The second area necessary for a sustainable business performance is in defining a competency-based model and competences related to measurement and evaluation of performance which have been extracted from other general competences. The goal of this paper is to identify the most worldwide used group of indicators in manufacturing area, to identify responsibility and authority of the measuring and evaluating quality management system, and to create an illustrative competency-based model of quality management system within a business. This paper presents findings from qualitative research to eliminate the risks of the Z-MESOT matrix that was transposed into the questionnaire. The questionnaire, as well as structured interviews, helped identify differences in responsibility attributes of the Z-MESOT matrix in regards to the size of the businesses researched.