Determinants of perceived organizational support: An empirical study of administrative staff at public hospitals in viet nam

Abstract

This study aimed to determine the factors that affected perceived organizational support (POS) and was conducted on participants from the administrative staff at public hospitals in Viet Nam. A quantitative approach was used for collecting and analyzing data, and hypothesis testing was performed by structural equation modeling using Smart PLS 3.0. Analysis of 128 participants showed that the perception of employees toward their organization was influenced by organizational reward, procedural justice, and perceived supervisor support. The results suggested that to increase POS, public hospitals should focus on improving their reward systems—for example, building non-financial policies that currently lack opportunities for administrative staff, such as training and promotion. The organization’s accountability policy needs to emphasize attention to transparency, and managers should listen carefully to the feedback from their employees. Finally, supervisors must nurture the goals and values of their employees. This study also provides suggestions for future research related to POS, including an expanded sample size or a cross-lagged longitudinal survey design to reduce bias. © 2021, Mahidol University - ASEAN Institute for Health Development. All rights reserved.