Electronic banking security and customer satisfaction in commercial banks

Belás, Jaroslav; Korauš, Michal; Kombo, Felix; Korauš, Antonín

dc.title	Electronic banking security and customer satisfaction in commercial banks	en
dc.contributor.author	Belás, Jaroslav
dc.contributor.author	Korauš, Michal
dc.contributor.author	Kombo, Felix
dc.contributor.author	Korauš, Antonín
dc.relation.ispartof	Journal of Security and Sustainability Issues
dc.identifier.issn	2029-7017 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued	2016
utb.relation.volume	5
utb.relation.issue	3
dc.citation.spage	411
dc.citation.epage	422
dc.type	article
dc.language.iso	en
dc.publisher	General Jonas Zemaitis Military Academy of Lithuania
dc.identifier.doi	10.9770/jssi.2016.5.3(9)
dc.subject	Bank security	en
dc.subject	Commercial banks	en
dc.subject	Customer satisfaction	en
dc.subject	Electronic banking	en
dc.subject	Internet banking	en
dc.description.abstract	The aim of this article is to examine the selected attributes of commercial banks security in relation to customer satisfaction. We focused on electronic banking products as these represent a significant segment of today's bank activities. We compared the opinions of different social groups (men and women, university educated respondents and the others, respondents under the age of 35 and the elders). Our empirical research in the banking sector of Slovakia showed that only 71.96% of the respondents think their bank takes proper care over their money. Electronic forms of banking are used by more than 90% of the respondents, particularly by university educated ones. The trust in security of electronic payments was found to be at quite a low level of 78.19%. At the same time, 12.77% of the respondents declared they had been a target for hackers, men being a more frequent target.	en
utb.faculty	Faculty of Management and Economics
dc.identifier.uri	http://hdl.handle.net/10563/1006828
utb.identifier.obdid	43874934
utb.identifier.scopus	2-s2.0-84994403315
utb.source	j-scopus
dc.date.accessioned	2017-02-28T15:11:30Z
dc.date.available	2017-02-28T15:11:30Z
dc.rights	Attribution 4.0 International
dc.rights.uri	https://creativecommons.org/licenses/by/4.0/
dc.rights.access	openAccess
utb.contributor.internalauthor	Belás, Jaroslav
utb.contributor.internalauthor	Kombo, Felix
utb.fulltext.affiliation	Jaroslav Belás1, Michal Korauš2, Felix Kombo 3 , Anton Korauš 4 1,3 Tomas Bata University in Zlín, Fakulty of Management and Economics, Mostní 5139, 760 01 Zlín, Czech Republic 2,4 Paneuropean University in Bratislava, Faculty of Economics and Entrepreneurship, Tematinská 10, 80000 Bratislava E-mails: 1 [email protected] ; 2 [email protected]; 3 [email protected]; 4 [email protected]
utb.fulltext.dates	Received 15 November 2015; accepted 10 Februrary 2016
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utb.fulltext.sponsorship	The authors are thankful to the Internal Grant Agency of FaME TBU No. 000/IGA/FaME/2015: The possibilities of the financial performance growth for commercial banks in the context of the credit risk of SME and the customer satisfaction, for financial support to carry out this research.