Knowledge services in business Process Management: A new way for increasing of productivity?

Abstract

This paper represent the appropriate software support for Process Management, and those tools which are used in a whole range of Czech and world-class manufacturing production and non-manufacturing enterprises as well as in organizations and other public sector administration institutions. The innovation in the tuition process lies in the fact that this software is not used for modelling the processes within the university (the organization itself) - but rather, that the students themselves model and analyze processes drawn from realworld praxis (working practices) in manufacturing production and non-manufacturing enterprises.